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FAQ

Before you write to us.

The most common questions about price, timelines, languages and maintenance. Question not here? Get in touch.

Quote and payment

How much does a website cost?

You get the price in a written quote. The first consultation is free. The quote sets out a fixed price, scope and timeline – tell us the name of your business and what you need.

How do I pay?

A deposit at the start, the rest before going live. Larger projects are paid in three instalments. Payment is due within 8 days.

Timelines and revisions

How long does it take?

START takes 5–7 working days, BUSINESS 10–15 working days and APARTMENTS around 30–60 days – from the day we receive complete content.

What do I need to prepare?

Text, logo, photos and opening hours. You send content and access details within 14 days of kick-off.

How many revision rounds do I get?

Two with START and BUSINESS. One round is one consolidated list of changes; extra rounds are billed hourly.

What if I find a bug after handover?

We fix defects in the delivered work free of charge: 30 days for START, 60 days for BUSINESS, and for APARTMENTS for as long as your monthly maintenance plan runs.

Content and languages

I don’t have good photos.

Where you have none of your own, we use free professional photos and footage cleared for commercial use. Professional photography is not included.

Which languages do you build websites in?

Montenegrin, English, Russian, German and other languages – in Cyrillic, too. START and APARTMENTS include 2 languages, BUSINESS 3; more languages are an add-on. We check Montenegrin, English and German ourselves; for Russian or Italian we recommend a review by a native speaker.

Who writes the texts?

You do – you know your business best. If you like, copywriting done for you is available as an add-on.

Can the site be changed later?

You tell us, we change it. We update texts, prices and photos for you – within your plan or hourly. The BASIC plan includes up to 30 minutes of changes a month.

Hosting and maintenance

Is maintenance required?

Every website comes with one of our maintenance plans, for a minimum of 12 months; after that, it’s cancellable monthly with 30 days’ notice. More on hosting and maintenance.

Where is my website hosted?

On our servers in Germany, with HTTPS. We check availability every 15 minutes and restore a backup within 1 working day.

Who owns the domain?

You do. It’s registered in your name, at cost. If you cancel, you get the transfer code free of charge.

What if I decide to leave?

We export your data free of charge, and your website stays online for another 30 days. On request, we hand over the website’s source files free of charge.

How do I get support?

Via the client portal, email or WhatsApp message, Monday–Friday 9:00–17:00. You get a response within 2 working days, as set out in your plan.

Google and bookings

Will I be first on Google?

We don’t promise a Google search ranking. What we do: Google essentials with START and BUSINESS, Search Console with BUSINESS, Google Business Profile setup as an add-on and, in season, local visibility.1

Can guests pay or book online?

Online card payment and a booking system from us are not included. With APARTMENTS, guests book and pay through your own system, e.g. Smoobu or Beds24.

Apps

Do you build apps too?

Yes – for iPhone and Android, on the App Store and Google Play. You get the price in a written quote. More about apps.

How long does release on the App Store and Google Play take?

Apple and Google decide on approval and its timing – we cannot promise a date.

Meeting us

Where are you based?

In Budva. We meet in person in Budva or online – whichever suits you.

The first consultation is free.

In person in Budva or online. Tell us the name of your business and what you need – we’ll get back to you with a proposal and a fixed price.

Notes

  1. No promise of any Google search ranking. ↩